Ordering, Planning, Payment, and Lead Times
Our product consultant staff is available weekdays from 7:30 a.m. to 4:00 p.m. MST to provide product and technical support, pricing and shipping information, and estimating/take-off assistance.
A Successful Project
The success of the project will depend on thorough planning. All parties involved in the project need to understand the order and installation. Using a knowledgeable installer will help guide this process. We invite you to spend time with the product consultant to understand the pieces on the order. We ask that you review the order, ask questions, and sign the order to confirm that this material will meet your needs. If there are changes to the project during the construction process, it is likely that this may impact the precast required. The cost of shipping a few pieces can be very expensive so it's important to plan for these requirements in the order process.
One consideration in selecting Cast Stone precast concrete is that it is made from natural materials. The colors and textures will vary slightly unlike some of the other materials. The good news is that it will age naturally and the longer term maintenance will be minimal. To be sure Cast Stone precast concrete is the material for you, we suggest you study the pictures both in our catalog and on the website. Notice that there will be color and texture variations. We believe this is part of the character of the product, but we also realize, this natural look is not for everyone.
Because of the custom nature of your order, payment in full is required before an order can be scheduled for production or delivery. The date payment is received determines the date scheduling and lead times will begin.
Lead times will vary from project to project. CDI schedules priorities as payment for the project is received. If you have specific requirements, it is best to discuss this with your Product Consultant. In addition to the payment, CDI requires a fully approved order and detailed delivery information.
Shipping and Delivery
Delivery schedules vary, depending on product availability. Your Product Consultant will keep you informed as to when you can expect your delivery. Customers will be notified of estimated arrival times approximately 24 to 48 hours prior to shipping. In all cases, the customer should plan to meet the truck to insure the delivery goes smoothly.
CDI utilizes independent carriers to ship nationwide. Delivery addresses must be clearly defined and sites must be accessible by a 75-foot-long truck and trailer. It is the customer's responsibility to notify us of any travel restrictions in the job site area and to obtain any special access permits.
At times, shipments must be consolidated to obtain satisfactory trucking commitments. The shipping costs for you are kept at a minimum by "sharing" truck space with others; therefore, the shipping date may be affected.
Current phone numbers (cell phones are helpful) and someone to answer the call are a necessity. The drivers attempt to meet scheduled times; however, weather and traffic are unpredictable. The driver may need to call you.
To insure that trucks stay on schedule, it is necessary to unload the trucks promptly. Truck delay charges may result from significant delays. Contact CDI's transportation department if you need information about the time allotted for unloading.
It is the customer's responsibility to furnish equipment and labor to unload the trucks, unless other arrangements are made.
Unpacking Your Product
The product is consolidated on pallets to minimize the shipping cost. Each pallet is numbered and there will be a packing list with the paperwork with columns of corresponding numbers. The column 1 column corresponds to pallet 1 and identifies which pieces are on the pallet. Take time to unpack the pallets and understand the pieces on each pallet as this will make the installation go much more smoothly.
The newly delivered concrete may be a slightly different shade of color than an older sample. This should be expected as there is still moisture in the product, and it will change as it cures. In addition, there will be slight variations in the color as your concrete is made from natural materials and it will reflect differences in moisture, weather, and materials.
As you unpack the product, please inspect it and call your Product Consultant if there are any damaged or missing pieces. Claims must be made within 10 days of delivery.
Shipping and Delivery information (PDF of this web article)
Warranty and Returns
CDI grants a limited warranty that its castings will be free from defects in material and workmanship for five years from the date of purchase. A one-year limited warranty applies to our site furnishings. Defective products will be repaired or replaced, during the period of the warranty, at no cost to the purchaser. Defects must be reported within 30 days after discovery.
CDI does not take returns. Products are custom cast for the order as the order is paid for. Please make every effort to work with the product consultant to order accurately. When the material arrives, please refer to the packing list to insure material is installed in the correct location.